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Terms of Sales

SECTION 1 - Preamble GmbH operates a B to C e-commerce sales place and a B to B contact platform on its website This sales service is reserved for consumers, the contact service is reserved for business customers.

Any order taken on this online sales space implies consultation and prior acceptance of these general conditions.

  • The customer has the option of saving and printing these general conditions of sale using the standard functionalities of his browser or his computer.
  • The customer declares to have obtained from all the necessary information regarding the use of the online sales space and the quantitative and qualitative characteristics of the products.
  • The customer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions of sale does not require the handwritten signature of this document.
  • The customer also declares that the acquisition of the products is not directly related to his professional activity, their acquisition being exclusively intended for private and non-professional personal use on his part.
  • As a consumer, the customer has specific rights, which would be called into question in the event that the products acquired through the website would actually be related to his professional activity.
  • The client declares to be of full age or emancipated minor within the meaning of the Law relating to the civil majority, parental authority, legal administration, tutorship and emancipation, and to have full legal capacity enabling him to commit under these general conditions.

SECTION 2 - Definitions

The terms below will have the following meanings for the parties:

  • "Order form": dematerialized document which indicates the characteristics of the product ordered by the customer and which must be signed by him by the technique known as per "double positive click".

  • "Order number": number provided by in the customer's order confirmation email.

  • "Contractual partner": any partner of other than the parties necessary for the order processing process, using personal data for commercial prospecting purposes.

  • “Product”: the term “product” designates the nutritional supplements sold on the online sales site of

SECTION 3 - Purpose

The purpose of these general conditions is to define the rights and obligations of the parties in connection with the sale of products offered by GmbH on its online sales space, accessible on its website

SECTION 4 - Contractual documents

The contractual documents are in order of priority:

  1. these general conditions

  2. purchase order.

In case of contradiction, the higher ranking document will prevail.

SECTION 5 - Opposability of the general conditions of sale

The version of the general conditions of sale opposable to the customer is that appearing on the site at the time of the validation of the order by the customer. The different versions of the general conditions of sale are archived by GmbH | The documents appearing online on the GmbH | online sales space prevail over any paper version of an earlier date.

The general conditions of sale may be modified or deleted at any time by GmbH |

These general conditions of sale are offered in English.

SECTION 6 - Presentation of the products offered for sale

In application of the provisions of the Law of August 14, 2000 relating to electronic commerce, the GmbH | electronic commerce space accessible at the address, mentions the following information:

  • the name of the seller of the product, his telephone number, the address of his head office

  • the essential characteristics of the product offered for sale

  • delivery costs; - payment and delivery methods

  • the existence of a right of withdrawal

  • the period of validity of the offer and the price thereof

The customer acknowledges having, before placing the order, read all of the information referred to in the first paragraph of this article.

SECTION 7 - Access to the online sales area GmbH | reserves the right, without notice or compensation, to temporarily or permanently close the website or access to one or more services such as the online sales area. GmbH | is not responsible for damages of any kind that may result from these changes and / or temporary unavailability or from the definitive closure of all or part of the website or the services associated with it such as the online sales area.

SECTION 8 - Protection of Personal Data

The information which is requested by GmbH |, in particular through the order form, is necessary for the processing of the order and may, unless the customer objects using the check box, be communicated to the contractual partners of GmbH |

The client can write to the GmbH | personal data service, the contact details of which are indicated in the legal notice online on the website, to exercise their rights of access and rectification with regard to information concerning him and appearing in the files of GmbH | under the conditions prescribed in the conditions provided for by the amended Law of May, 2018 on data protection.

In order to be able to update the personal data relating to the customer, the latter undertakes to provide at the request of the GmbH | Company all the information which will be requested.

SECTION 9 - Order

9.1 - Identification and acceptance of the general conditions of sale

The customer wishing to conclude these general conditions of sale agrees to communicate beforehand the information requested from the forms available online on the site The customer also attests to the veracity and accuracy of the information thus transmitted.

The contracting procedure includes the following stages:

  1. step 1: referencing of the mandatory fields of the identification and information forms
  2. step 2: consultation of the general conditions of sale
  3. step 3: acceptance of all the general conditions of sale
  4. step 4: possibility for the customer to place an order
  5. step 5: GmbH | acknowledges receipt of the customer's order electronically without delay

The client is informed that these general conditions are archived by the GmbH | Company, and that he can access the archived contract. To do so, he must send a registered letter with acknowledgment of receipt to the Company: GmbH |, Kirchbergstr. 5a, 82449 Uffing am Staffelsee, Germany

The customer guarantees GmbH | against any recourse or claim by a third party regarding an illegal registration under the terms of these general conditions of sale.

9.2 - Order taking

The orders taken by the customer are made through dematerialized purchase orders. Any order form signed by the customer by "double click" constitutes an irrevocable acceptance, which can only be called into question in the cases restrictively provided for in these general conditions in the articles "Right of withdrawal" and "Execution of the order" .

In addition, the customer has the right to make recurring orders payable in several installments according to the payment methods available in point 9.7.

9.3 - Confirmation of contractual information

The contractual information will be confirmed, in good time and at the latest at the time of delivery, by e-mail to the e-mail address indicated by the customer on the order form. This confirmation email will include the following information:

  • the address of the establishment responsible for the offer where the customer can submit complaints

  • the conditions and procedures for exercising the right of withdrawal

  • information relating to after-sales service and commercial guarantees

  • identification of the transaction / order number

  • the total amount of the order (price including VAT, shipping costs)

  • the availability of the goods

  • delivery times and indicative date of dispatch of the product

It is up to the customer, under his responsibility, to keep the contractual information received from GmbH | on the medium of his choice.

9.4 - Right of withdrawal

The customer has a period of 14 working days to return, at his expense, unsuitable products. This period runs from the day of delivery of the order to the customer. If this period expires on a Saturday, Sunday or a public or non-working day, it is extended until the next working day.

The product must be returned to GmbH | in its original packaging and the product must not have been unsealed or opened, so that the customer can benefit from the right of withdrawal.

The Product must be returned:

  • For Germany at GmbH |, Kirchbergstr. 5a, 82449 Uffing am Staffelsee, Germany.

  • For all other countries at GmbH |, Kirchbergstr. 5a, 82449 Uffing am Staffelsee, Germany.

This right of withdrawal is exercised without penalty, with the exception of return costs.

In the event of the exercise of the right of withdrawal, the customer can request the reimbursement of the sums paid subject to the reshipment at his own expense of the products. This reimbursement will be made as soon as possible and at the latest within 30 days of the exercise of this right.

9.5 - Execution of the order

The order will be executed at the latest within an indicative period of 30 days from the day following that on which the customer placed his order.

In case of unavailability of the ordered product, the customer will be informed at the earliest and will have the possibility to cancel his order and be reimbursed the sums possibly paid, within 30 days at the latest of their payment.

In addition, GmbH | informs its client that in the event of unavailability of stocks, GmbH | may temporarily close its online sales space and will possibly indicate a date for the reopening of this space. During the closing time of the online sales space, the customer cannot place an order for products.

9.6 - Delivery

The products are delivered to the address indicated by the customer on the order form. When the customer orders several products at the same time, GmbH | reserves the right to split shipments.

The customer can request online on the space of the store dedicated for this purpose, to GmbH | the sending of an invoice to his delivery address or to any other address of his choice.

9.7 - Method of payment

To settle his order, the customer has, at his choice, all the payment methods referred to in the order form.

In the event of payment by bank card on this site, GmbH | uses the security system of the company Ingenico, a service provider specializing in the security of online payments. We guarantee total confidentiality of your banking information, secured by the SSL (Secure Socket Layer) protocol, which automatically checks the validity of access rights when paying by credit card and encrypts all exchanges in order to guarantee its confidentiality.

The bank card transaction, carried out between the client and the secure system is therefore fully encrypted and protected. This means that the information linked to your order and the number of your bank card do not circulate in clear on the internet. The customer's bank details are not stored by computer at GmbH |

9.8 - Order tracking service

From this service, the customer can access the following operations:

  • activation of the right of withdrawal

  • possibility of canceling the order in compliance with the conditions defined herein

  • consultation of the status of the execution of the order and the possibility of making complaints in the event of non-receipt of the product

The above operations will be sent by the customer to GmbH | by email form from the online store or by post to the following address: GmbH |, Kirchbergstr. 5a, 82449 Uffing am Staffelsee, Germany.

Any refunds will be made automatically upon return of the products ordered in their original packaging and the product must not have been unsealed or opened, at the addresses mentioned in article 9.4, will be sent to the customer by check or bank transfer.

9.9 - Cancellation of the order GmbH | reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.

Cancellation of recurring orders is made by simple written request. The execution is immediate from the reception of the request.

SECTION 10 - Price

The prices relating to the order of the products are indicated on the online sales area dedicated to this purpose. Prices are displayed in euros, including tax. These prices do not take into account delivery costs, which will be indicated in addition to the price including tax.

The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically reflected in the prices of products in the sales area.

When ordering to a country other than mainland Germany you are the importer of the product (s) concerned. For certain products shipped outside the European Union and French overseas departments and territories, the price will be calculated without tax automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of GmbH | They will be borne by the customer and are their sole responsibility, both in terms of declarations and payments to the competent authorities and / or bodies in their country.

All orders regardless of their origin are payable in euros. GmbH | reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of the registration of orders.

SECTION 11 - Retention of title clause

The products sold become the full and entire property of the customer only in full payment of the price indicated on the order form. By perfect payment of the product, the parties mean the collection by GmbH | of the customer's payment, fees and taxes included.

SECTION 12 - Defective products

The customer is expressly informed that GmbH | is not the producer of the products presented within the framework of the website within the meaning of Law relating to liability for defective products. Consequently, in the event of damage caused to a person or to a good by a defect of a product presented within the framework of the website, only the responsibility of the producer thereof may be sought by the customer, based on the information on the product packaging.

SECTION 13 - Evidence agreement

The "double click" of the customer made in respect of the acceptance of these general conditions of sale, but also in respect of the order form, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

The computerized registers kept in GmbH | computer systems will be kept under reasonable security conditions and considered as proof of communications, orders and payments made between the parties.

The filing of purchase orders and invoices is carried out on a reliable and durable support which can be produced as proof.

SECTION 14 - Password

The customer must have a password to be able to order in the online sales space The customer is solely responsible for the preservation and confidentiality of his password.

The client undertakes to take all useful measures to ensure this perfect confidentiality.

The customer undertakes to notify, without delay, of any loss, any oversight or any revelation, voluntary or otherwise, to third parties, of his password.

This notification must be sent to GmbH | and confirmed by registered letter with acknowledgment of receipt. GmbH | will interrupt access to the service and refuse any access or any order under this password within 24 hours of receipt of the registered letter with acknowledgment of receipt. Only the date of delivery of the registered mail is proof between the parties.

SECTION 15 - Respect for the integrity of the elements accessible on the online sales space

The customer undertakes not to damage, illegally access or modify the data stored on the GmbH | website.

SECTION 16 - Intellectual property rights

The elements belonging to GmbH |, such as the website, brands, designs and models, images, texts as well as the design of the product are the exclusive property of GmbH |, or have been assigned to it.

These general conditions of sale do not entail any transfer of any kind of intellectual property right over the elements belonging to GmbH | (sounds, photographs, images, literary texts, artistic works, software, brands, graphic charters, logos… ) for the benefit of the client.

The client is prohibited from directly or indirectly infringing the property rights of GmbH |

SECTION 17 - Liability

The products offered comply with current legislation. GmbH | cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered (for example in the event of a title ban ...). It is up to the customer to check with local authorities the possibilities of importing or using the products or services that you plan to order. GmbH | is only responsible for the content of the pages it sells online.

SECTION 18 - Independence of the parties

Neither party will make any commitment in the name and on behalf of the other. Each party remains solely responsible for its acts, allegations and commitments.

SECTION 19 - Force majeure

Force majeure will suspend the execution of the online sales space.

SECTION 20 - Law

These general conditions of sale are governed by German law. This is the case with the substantive rules as well as with the rules of form. Questions about the Terms of Sales should be sent to us at

As of April 8, 2024


An international network of experts that combines medical science and practical health know-how in a unique way. GmbH, 82449 Uffing am Staffelsee, Kirchbergstr. 5a, GERMANY
Phone: +49-8846-9211451

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