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Cancelations & Refunds

What is your return/cancellation policy?

PERFECT.HEALTH hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so under the following circumstances only. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:

Step 1: Contact our Customer Support team via email () within 7 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

Step 3: We will give you a written advice what to do and will pick up the products within 3-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.



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Phone: +49-8846-9211451

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